How to raise a ticket

Raising a query or issue with io.finnet

Before raising a ticket, we strongly encourage you to check the 'Get Started' section or utilise our chatbot. If neither of these options addresses your question, please do not hesitate to contact our support desk by following the below process:

1. There are three avenues for you to raise an issue or query with io;

   1. Visit our website and click 'Contact us' in the top right corner then select 'Here' in the right section of the pop up windowS
   2. Select the 'Help' in the bottom left corner of your web dashboard, this will give you the following options;
      1. Ask Chatbot
      2. Raise a ticket
      3. API Reference
      4. Support Portal
   3. Select the 'Support' button from the dropdown menu located next to your avatar in the top right corner of the web dashboard.
2. Click on 'Submit a request' in the top navigation of the io.finnet Help Center;
3. Enter your name and email address, select the Inquiry Type and complete the rest of the form utilising the drop down menu for some of the questions. Please describe your issue as throughly as possible in the message box
4. Once submitted, you will receive an acknowledgement confirmation via email and our Customer Support team will get back to you within 24 hours Monday-Friday. We will keep you updated throughout the process via email. 

Reviewing an issue/query for updates 

1. Visit our help center and click on 'Go to customer portal' in the top navigation
2. If you have not previously registered please register with your full name and company email. If you have registered previously please log in
3. Once logged in, you will be able to see the following:
   1. Your requests (raised by you)
   2. Requests you are CC'ed in
4. To review further ticket information, click on the ticket to see communications, status, requester etc. You can also add additional information and attachments which can further assist us to diagnose the issue.