Support | Frequently Asked Questions

Can I test the io.finnet solution before going live?

Yes. io.vault natively supports several test networks, including Bitcoin Testnet, Ethereum Holesky, and Ethereum Sepolia. The full list of supported test and mainnet chains is available in our developer documentation.
If you require a dedicated sandbox environment, please contact our support team and we will be happy to set one up for you.

I have a technical issue, what do I do?​

Please contact us via raising a ticket on our Help Center and the io.finnet customer support team will help.

What APIs do you have available?

We have a variety of APIs available for io.vault and io.flow. You can find out more about our APIs by accessing our Developer documentation. 

I have a API technical issue, what do I do?

Please raise a ticket here and our Customer Support team will be in touch. 

I have feedback, a feature request, or would like to see a specific chain supported by io.finnet. What do I do?

We'd love to hear from you. Please submit your feedback or feature request to our product team here.

(For io.network Principal Member subscriptions only) Please collate any underlying client feedback for your next alignment meeting with your io.finnet Operations team. These meetings are usually held once a month.

I have a question/query and I cannot find the answer in any support material, what should I do?

Please contact us via raising a ticket on our website and the io.finnet Customer Support team will help.