---
title: Platform Access Restrictions | Frequently Asked Questions
description: Users located in the following countries or regions are restricted due to compliance and regulatory requirements.
---

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# Platform Access Restrictions | Frequently Asked Questions

### **Which countries are restricted from using the platform?**

Users located in the following countries or regions are restricted due to compliance and regulatory requirements:

- Belarus
- Burma/Myanmar
- Cuba
- Iran
- Libya
- Nicaragua
- North Korea
- Russia (entire territory)
- Somalia
- Sudan
- Syria
- Ukraine
- Venezuela
- Yemen

### **What are users in these locations restricted from doing?**

Users in the above-listed jurisdictions cannot:

- Sign up for an account on the platform
- Log into the dashboard
- Access our API endpoints
- Access the app

### **Can mobile roaming affect my access to the platform?**

Yes. When using mobile roaming, your internet connection may be routed through a country different from your physical location.

If your connection is identified as originating from one of the restricted jurisdictions listed above, access to the platform may be blocked, even if you are physically located in a non-restricted country.

If you experience this issue while roaming, try switching to a trusted Wi-Fi connection or another mobile network.

### **What if I’m traveling through one of these regions?**

Access from these jurisdictions is blocked regardless of the user's country of citizenship. Temporary or transit access from these regions is not permitted.

### **Why are these restrictions in place?**

These measures are implemented to ensure compliance with international sanctions, export control laws, and our internal risk policies.

### **Can I use io.vault while connected to a VPN?**

Devices connected through a Virtual Private Network (VPN) are not supported when using io.vault. VPN usage can interfere with the background signing process (based on MPC), which relies on consistent device identity and secure key fragments across trusted endpoints.

As a result, transactions may fail to sign or remain stuck, making io.vault unusable until the VPN is disabled.

To ensure smooth operation, please disable any VPNs when accessing io.vault or performing signing actions.

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