I have an issue logging in, what do I do?
There are two routes for you to raise an issue or query with io;
1. Visit our website, click contact us in the top right corner and choose from the options and on the right side of the screen, click the link labeled “here.”
2. From the web-dashboard, select the "Support" button from the dropdown menu located next to your avatar in the top right corner.
Who can be a signer for a vault?
Anyone within your organization who has been granted the appropriate permissions can be a signer for a vault. The person who sets up the vault designates the signers, known as the signing party, and assigns their signing powers (number of secret shares).
Who can see the vaults in the dashboard?
Everyone in your organization that has an io.vault login will be able to see all of your organization's vaults. It is currently not possible to hide vaults from any other users within your organization.
What can I name my vault?
You can name your vault anything you would like, however it cannot be the same name as another vault name within your organization.
How do I receive / Pay in cryptocurrency into my vault?
Visit the specific vault you would like to deposit the assets into and view the desired asset card to retrieve the network address of the vault, which can then be used to deposit the asset into the vault by sending a transaction to the specified address.
Can I access the dashboard on my phone?
If desired, it is possible to visit the dashboard using a browser on a mobile device. However, native support via the mobile app for the same dashboard functions is not currently available.
On the avatar, what does the blue key icon mean?
Some singer's avatar might have a blue key. This icon identifies the admins of the vault, distinguishing them from regular users.