| Concepts | Breakdown |
| Underlying customer | This is the entity you are servicing |
| Pay-In | Deposit transfer |
| Payout | Withdrawal request |
| Real account (RA) | This is the account where all funds wind up. All RA’s funds are held at a sponsor bank. |
| Money Service Business (MSB) | A term used by financial regulators to describe financial businesses that transmit, receive, or convert money. |
| Virtual Omnibus Account (VOA) | VOAs have their own bank details, but are attached to a RA at a partnered chartered bank. |
| Virtual Receiving Account (VRA) | The VOA’s balance is affected by the Virtual Receiving Account’s (VRA) activities. |
| Standard Settlement Instruction (SSI) | Refers to an entity’s bank, account number and account name. The SSI is used to send payments to and from the respective account. |
| Sponsor Bank | The underlying financial institution an MSB uses to store, convert, and transfer funds |