--- title: Dashboard | Frequently Asked Questions description: Questions on io.vault dashboard and signing party. --- [Skip to content](https://support.iofinnet.com/helpcenter/get-started/dashboard-questions#main-content) English Show submenu for translations [Submit a request](https://support.iofinnet.com/helpcenter/kb-tickets/new?hsLang=en) [Customer portal](https://support.iofinnet.com/tickets?hsLang=en) ![logo #7 - no bg-1.png\]](https://support.iofinnet.com/hs-fs/hubfs/logo%20%237%20-%20no%20bg-1.png?height=40&name=logo%20%237%20-%20no%20bg-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a request](https://support.iofinnet.com/helpcenter/kb-tickets/new) - [Customer portal](https://support.iofinnet.com/tickets) - [Back to iofinnet.com](https://www.iofinnet.com/) [Back to iofinnet.com](https://www.iofinnet.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [io.finnet Help Center](https://support.iofinnet.com/helpcenter?hsLang=en) 2. [Support & Resources](https://support.iofinnet.com/helpcenter/support-resources?hsLang=en) 3. [FAQs](https://support.iofinnet.com/helpcenter/support-resources?hsLang=en#faqs) # Dashboard | Frequently Asked Questions ### Acces & Login ### **I have an issue logging in, what do I do?** Please contact us via raising a ticket on our [Help Center](https://support.iofinnet.com/helpcenter/kb-tickets/new?ticket_form_id=11016154467869&hsLang=en) and the io.finnet customer support team will help. ### **I have forgotten my password, what do I do?** To reset your password, click the *“Forgot password?”* link on the app or web dashboard. Enter your account email and submit. You will receive a verification code via email. Enter the code in the app or web dashboard to reset your password. If you normally sign in with **Google** or **Apple ID**, you can simply use that option to access your account — no separate password reset is required. --- ### Vaults & signers ### **Who can be a signer for a vault?** Anyone in your organization who has been granted signing permissions can be designated as a signer for a vault. The vault creator (signing party) chooses the signers and assigns each one a signing power, represented by a number of secret shares. Each signer’s shares contribute toward reaching the vault’s approval threshold. The more shares a signer holds, the more weight their approval has in completing a transaction.   ### **I don’t see my signer / another user’s signer when adding a signing party to a vault** When you create a vault, reshare, or edit a vault’s signing party, the signer list only shows signers that are registered and active in your organization. If a signer is missing, please go through the checks below in order. **1. Check that the invitation has been accepted** A user’s signer can only be selected once they have accepted their invitation to your organization and logged in to the Dashboard. Until the invitation is accepted, the user and their signer will not appear in the list. **2. Check that a signer has been registered** Once the invitation is accepted, the user must register a signer from the io.vault app. - The user must be signed in to the io.vault app and have registered a signer on their device. - On the Dashboard, go to Manage Devices and check that the user’s device is listed there. Once the device is listed, the signer is registered and can be selected in the signing party. **3. The user was removed from the organization and then invited back** When a user is removed from an organization, their previous signers are not kept. When the user is invited back, they need to accept the new invitation and register a new signer from the app. Their previous signers cannot be reused. If the new invitation is accepted and the new signer shows under Manage Devices but still doesn’t appear in the signer list, please contact our support team and we’ll check it for you. Include the user’s email address and your organization name. **4. Quick checks** - Sign out of the app and the Dashboard, then sign back in. Close and reopen the app if needed. - Refresh the Dashboard, or try a private/incognito window. - Check that the user is logged in to the right organization, particularly if their email address belongs to more than one. **Still not seeing the signer?** Contact our [support team](https://support.iofinnet.com/helpcenter/kb-tickets/new?hsLang=en) with the user’s email address, your organization name, and a screenshot of the signer list (and of Manage Devices if possible), and we’ll look into it. ### **Who can see the vaults in the dashboard?** Everyone in your organization that has an io.vault login will be able to see all of your organization's vaults. It is currently not possible to hide vaults from any other users within your organization. ### **What can I name my vault?** You can name your vault anything you would like, however it cannot be the same name as another vault name within your organization. ### **Can I delete or rename a vault?** Currently, vaults cannot be deleted or renamed once created. However, you can archive a vault by navigating to the vault you wish to archive and clicking the three-dot menu (⋮) at the top right of the vault name, then selecting Archive. You can view all your archived vaults directly from the home page. ### **Can I access the dashboard on my phone?** If desired, it is possible to visit the dashboard using a browser on a mobile device. However, native support via the mobile app for the same dashboard functions is not currently available. ### **On the avatar, what does the blue key icon mean?** Some signer's avatar might have a blue key. This icon identifies the admins of the vault, distinguishing them from regular users. --- ### Transactions & balances ### **How do I receive / Pay in cryptocurrency into my vault?** Visit the specific vault you would like to deposit the assets into and view the desired asset card to retrieve the network address of the vault, which can then be used to deposit the asset into the vault by sending a transaction to the specified address. For more guidance, visit our [Managing Assets](https://support.iofinnet.com/helpcenter/vault-management/assets?hsLang=en) page or the [Deposit & Transfer](https://support.iofinnet.com/helpcenter/vault-management/deposit-transfer?hsLang=en) guide. ### **My balance is outdated or missing a transaction - what should I do?** This can happen when our blockchain indexer (the service that tracks on-chain activity) falls temporarily behind the network, so transactions may not appear in your history yet and your balance may look outdated. This is a display/sync delay only — your funds are not affected. Always check the chain directly to confirm your transaction status. If you still see no update after refreshing and waiting a reasonable amount of time, please contact us via our [Help Center](https://support.iofinnet.com/helpcenter/kb-tickets/new?ticket_form_id=11016154467869&hsLang=en).   --- Have a feature request or feedback? 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