I have an issue logging in, what do I do?
Please contact us via raising a ticket on our Help Center and the io.finnet customer support team will help.
I have forgotten my password, what do I do?
To reset your password, click the “Forgot password?” link on the app or web dashboard. Enter your account email and submit. You will receive a verification code via email. Enter the code in the app or web dashboard to reset your password.
If you normally sign in with Google or Apple ID, you can simply use that option to access your account — no separate password reset is required.
Who can be a signer for a vault?
Anyone in your organization who has been granted signing permissions can be designated as a signer for a vault. The vault creator (signing party) chooses the signers and assigns each one a signing power, represented by a number of secret shares.
Each signer’s shares contribute toward reaching the vault’s approval threshold. The more shares a signer holds, the more weight their approval has in completing a transaction.
Who can see the vaults in the dashboard?
Everyone in your organization that has an io.vault login will be able to see all of your organization's vaults. It is currently not possible to hide vaults from any other users within your organization.
What can I name my vault?
You can name your vault anything you would like, however it cannot be the same name as another vault name within your organization.
Can I delete or rename a vault?
Currently, vaults cannot be deleted or renamed once created. However, these features are included in our product roadmap.
How do I receive / Pay in cryptocurrency into my vault?
Visit the specific vault you would like to deposit the assets into and view the desired asset card to retrieve the network address of the vault, which can then be used to deposit the asset into the vault by sending a transaction to the specified address.
For more guidance, visit our Managing Assets page or the Deposit & Transfer guide.
Can I access the dashboard on my phone?
If desired, it is possible to visit the dashboard using a browser on a mobile device. However, native support via the mobile app for the same dashboard functions is not currently available.
On the avatar, what does the blue key icon mean?
Some signer's avatar might have a blue key. This icon identifies the admins of the vault, distinguishing them from regular users.
I can’t invite my team member to my environment, what should I do ?
If you encountered the message “This user is already an active user of the platform,” when adding a team member, it likely means that multiple environments or accounts were created for your company.
Each company should have only one main environment, so all team members can be managed under the same organization.
To resolve this:
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Ask the additional user(s) to close their duplicate account by going to Settings → Billing → Close account.
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Once their account is closed, you’ll be able to invite them again from your main environment by following this guide:
- The invited team member will receive their credentials via email, which must be used when logging in to the dashboard for the first time.
If you’re unsure which environment should remain active, please contact our support team and we’ll help consolidate your accounts.