I have an issue logging in, what do I do?
There are two routes for you to raise an issue or query with io;
1. Visit our website, click contact us in the top right corner and choose from the options and on the right side of the screen, click the link labeled “here.”
2. Choose the “Support” button within the io.network web-dashboard.
Who can be a signer for a vault?
Anyone within your organization who has been granted the appropriate permissions can be a signer for a vault. The person who sets up the vault designates the signers, known as the signing party, and assigns their signing powers (number of secret shares).
Who can see the vaults in the dashboard?
Anyone in your organization with an io.vault login can view all of your organization's vaults. At this time, it is not possible to hide vaults from other users within your organization.
What can I name my vault?
You can name your vault anything you like, as long as the name is unique within your organization.
How do I receive / Pay in cryptocurrency into my vault?
Visit the specific vault where you want to deposit the assets. Locate the desired asset card within the vault and retrieve the network address from it. Use this network address to deposit the asset by sending a transaction to the specified address. Note that all EVM chains use the same address.
Always double-check all addresses and amounts before finalizing any transaction to avoid errors.
Can I access the dashboard on my phone?
You can visit the dashboard using a browser on a mobile device if desired. However, native support for these dashboard functions via the mobile app is not currently available.
On the avatar, what does the blue key icon mean?
Some singer's avatar might have a blue key. This icon identifies the admins of the vault, distinguishing them from regular users.