Device Questions

  • Updated

Where can I download the app and access the dashboard?

You can download the app here. Once installed, simply open the app to access the dashboard or login to the web dashboard here. If you have any questions or need assistance, please contact our customer support team.

What devices can you use for io.network?

To use the mobile application you will need an Apple iPhone 11 or later and iOS 15 or later.

The web dashboard can be used to complete many tasks including requesting transactions, viewing previous transactions, creating vaults, checking a transactions status and requesting to change an existing vaults thresholds and/or signing party.

Why do I need an Apple iPhone for io.network?

We have developed the security and signing capabilities around the Apple secure enclave hardware which can be reliably found across all recent Apple devices, unlike Android. Your iPhone should be on version iOS 15 or later.

Can I have more than one device logged against my user profile?

Yes, a signing party user can / may have more than one device registered against their name, therefore ensure you understand the correct device to send a transaction too.

What if I change my device?

Apple iPhone 11 or later with iOS 15 or later are the only compatible devices at this time. If you change your phone your vault signing power will not be available on the new device. It will be necessary to go through a re-share process for each vault removing the old device as a signer and adding the new one to the vault signing party.

What if I lose my phone?

If you lose your phone a vault re-share will be required to set up your new device with the correct secret shares. The old device should be removed as a signer.

How long does it take for the transaction request to expire?

Currently transaction requests will expire after 10 minutes if they have not been approved and signed successfully within that time.

Once I approve the transaction, how long does it take to process?

Each device must stay online and unlocked for the entire duration of the signing process, or the process will fail (generally less than 30 seconds).

I rejected the transaction, how did it still get approved?

If other members of the signing party are still able to reach the vault threshold, they may still complete the transaction. Rejecting a transaction request simply notifies the other members of the signing party that you have rejected the transaction and prevents your device from participating in the signing process.

Why is the 24-word recovery backup required?

The 24 words are used to encrypt the secret shares (required to sign transactions) secured locally on your iOS device when you export them. If you lose your device and can no longer complete a transaction you will need to retrieve your encrypted shares backup file and use the 24 words to decrypt them in order to not lose access to your assets.

What if I did not save the latest recovery file?

It is essential to maintain an up-to-date encrypted recovery file for your device. If the file is not up-to-date you may not be able to recover the secret shares for recently created or updated vaults held on your device if it is lost or stolen.

Where should I save my recovery file too?

Please ensure you backup your files to the cloud or secure storage other than the physical phone, to ensure when disaster recovery is needed it can be downloaded and recovered without direct access to your device.

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