Dashboard Questions

  • Updated

I have an issue logging in, what do I do?

Underlying client;

If you are an underlying client please reach out to your principal member for assistance. 

Note: Principal member is the financial institution you onboarded with.

Principal member;

There are two routes for you to raise an issue or query with io;

  1. Visit our website, click contact us in the top right corner and choose from the options;

  2. Choose the “Support” button within the io.network web-dashboard.

I have forgotten my password, what do I do?

To reset your password, click the ‘Forgot password?’ link on the app or web dashboard. Enter your account email and submit. You will receive a verification code via email. Enter the verification code in the app or web dashboard to reset your password.

Who can raise a transaction request?

Any user with login credentials in the organization can create a transaction request for any vault within the organization, so it is important to review the information carefully each time before approving a request.

Does each transaction on the network have to approved by the same signing party?

No, each io.network transaction (minting, burning, allowing, or removing) can have different levels of user signing parties, user signing power or vault thresholds.

Who can see the vaults in the network dashboard?

Any Principal Member employee that has been provided user credentials may log in and view the vaults that are present in the io.network principal member dashboard.

I sent a transaction to an incorrect address, what do I do?

Please submit a support ticket and contact io.finnet directly as soon as possible.

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