Technical Support

  • Updated

In this section of the user guide, we will walk you through all aspects of support issues and how to raise a technical support issue. 

5.1 Types of issues 

  • Technical system issues 
  • Creating or resharing vault failure 
  • Balance discrepancy  
  • Unsuccessful mobile device registration
  • Failed signing party 

5.2 Raising a query or issue to io  

There are two routes for you to raise an issue or query with io:

  1. Visit our website, click contact us in the top right corner and choose help & support. 
  2. Go directly to our help center and open a support ticket. 

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